Introduction

Jana Helps ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our cleaning services.

Information We Collect

We collect and process the following types of information:

Personal Information

Name and contact details (address, email, telephone number)
Property access information (keys, codes, special instructions)
Billing and payment information
Service preferences and requirements
Communication history and enquiry details

Property Information

Property size and layout
Specific cleaning requirements
Access arrangements
Pet information (for safety and service purposes)

How We Use Your Information

We use your personal information to:

Provide cleaning services as requested
Schedule appointments and manage bookings
Process payments and maintain financial records
Communicate with you about our services
Respond to enquiries and customer service requests
Improve our services based on feedback
Comply with legal and regulatory requirements
Send service updates and promotional information (with your consent)

Legal Basis for Processing

We process your personal information under the following legal bases:

Contract Performance: To provide the cleaning services you've requested
Legitimate Interests: To operate and improve our business
Legal Obligation: To comply with tax, accounting, and other legal requirements
Consent: For marketing communications (which you can withdraw at any time)

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Our cleaning staff (only information necessary to provide services)
Payment processors (for secure payment handling)
Professional advisors (accountants, solicitors) when necessary
Law enforcement or regulatory authorities when legally required

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, access controls, and staff training on data protection.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically, we keep customer records for 7 years after the end of our service relationship for accounting and tax purposes. Marketing consent data is reviewed annually.

Your Rights

Under data protection law, you have the right to:

Access: Request copies of your personal information
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal information
Restriction: Limit how we use your information
Portability: Receive your information in a portable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for marketing communications

Cookies

Our website does not use cookies for tracking or analytics. We maintain a simple, privacy-respecting website that doesn't collect browsing data.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Jana Helps

Email: david@janahelps.co.uk

Phone: 07520633709

Address: Serving Oxon, East Berkshire and South Buckinghamshire

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify existing customers of significant changes via email or service communications.

Complaints

If you're not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. Visit ico.org.uk for more information.