Everything you need to know about our professional cleaning services across the Thames Valley
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Please email or text the inclusive dates; we may be able to offer your Service Provider alternative work on those dates.
The majority of Service Providers have nearly full diaries which we manage for them within an agreed set of rules. Unfortunately, unless we can see a straight swap or, as sometimes happens have a cancellation, a small change might entail asking a chain of many clients all to change their bookings, which often proves impossible!
We prefer not to 'lock' you into our services. If circumstances change or you are unhappy, we may be able to provide a solution. You can stop our service at any time without notice; however, a cancellation fee is payable for bookings cancelled within 72 hours of the booking or terminated on the day. These are specified on our Payment Request in the Next Booking section.
For regular cleaning, we recommend booking at least one week ahead to secure your preferred time slot. For deep cleans, spring cleans, or end of tenancy cleans, two weeks notice is ideal as these require longer appointment slots. However, we do accommodate last-minute requests when availability allows.
Absolutely! Many of our business-owner clients use us for both their home and workplace. We can schedule these as separate appointments at times that suit you best.
We understand emergencies happen. Same-day cancellations incur a fee to protect your Service Provider's income, as they will have allocated their time to you. The specific fee depends on the notice given and is detailed in your booking confirmation.
Charges are made at our discretion according to a sliding scale within 72 hours of the booking, to protect the income stream of your Service Provider, many of whom are single mums. What they earn from their work is an essential part of their household income! Each Payment Request outlines what you might be expected to pay if you cancel your booking.
Our Payment Request serves to advise you what is being charged and by what method you will pay or have paid for the services provided. The lower part details your next booking.
We accept bank transfer, cash, and card payments. For online bookings, secure payment is handled through Stripe. Regular clients can arrange their preferred payment method with us directly.
Yes, our regular weekly and fortnightly cleaning rates are more competitive than one-off bookings. The consistency allows us to plan our Service Providers' schedules efficiently, and we pass those savings on to you.
We believe it is in the interests of you and your family to respect the sterility of and reduce the risks of bringing infections into your home. You may also have products which you prefer, or manufacturers of your appliances and surfaces have specified to either supplement or in place of our recommended list. Several of our team walk, cycle or travel on public transport between bookings; carrying equipment and products isn't feasible in these circumstances.
We recommend eco-friendly products where possible. A good all-purpose cleaner, bathroom cleaner, glass cleaner, and floor cleaner will cover most needs. If you have specific surfaces like granite worktops or wooden floors, we suggest using products recommended by the manufacturer.
For specialist deep cleans, spring cleans, and builders cleans, our team arrives fully equipped with professional-grade products and equipment. This is reflected in the pricing for these services.
We understand the need for these systems as does your Service Provider, they are aware such devices may be in use and not uncommon.
Many of our regular clients provide us with a key or access code. Keys are securely stored and only your assigned Service Provider has access. We can discuss the best arrangement for your situation when you book.
All our Service Providers are carefully selected through a thorough vetting process. We check references, verify identity, and ensure they have the right to work in the UK. We look for reliability, attention to detail, and a genuine caring attitude.
Yes, we assign a regular Service Provider to your booking. This means they get to know your home and preferences, delivering a consistent service. If your regular cleaner is unavailable due to holiday or illness, we'll let you know and arrange cover with another trusted team member.
Yes, we carry comprehensive public liability insurance. You can request to see our certificate of insurance at any time. This gives you complete peace of mind when we're working in your home or office.
We serve the Thames Valley, including Oxon, East Berkshire and South Buckinghamshire. Specific areas include Reading, Maidenhead, Marlow, Henley-on-Thames, Wallingford, Wokingham, Bracknell, Windsor, and surrounding areas. If you're unsure whether we cover your location, please get in touch.
No, our prices include travel within our normal service area. For locations at the edge of our coverage, please contact us and we'll confirm whether any travel supplement applies.
We're here to help. Contact us directly and we'll be happy to answer any questions about our cleaning services.
All work undertaken in accordance with our prevailing Terms & Conditions